Operations Improvement / Systematization
International IVF Operations DX
Streamlining cross-border IVF coordination through workflow automation and multilingual operations design.
Role
Tech Lead, Full-Stack Development, Operations
Year
2024–Present
The Structural Flaw
International IVF coordination relied on manual emails, fragmented documents, and ad-hoc multilingual communication—driving up operational costs and human error at every step.
Our Approach
We rebuilt the end-to-end workflow for our US partners, creating a dedicated management engine that systematizes multilingual coordination. By replacing manual processes with structured data flows, we increased transparency and removed single points of failure.
From Ground-Level Improvement to Scale
What began as an operational improvement project for a US-based partner has evolved into a self-sustaining system that grows without adding engineering headcount. The platform is now operated primarily by Customer Success teams—both internally and on the client side.
Rather than creating vendor lock-in, we provided continuous improvements tailored to the client's technical maturity. This approach lets organizations scale by expanding their CS teams rather than their engineering staff, ensuring sustainable and efficient growth.